Support
Need help with Semnio?
Start with the guidance below. If it doesn't solve your issue, email us and we'll help you directly.
Account help
Login, password, and account
Can't log in? Double-check your email and password, then use Forgot password? on the login page. The reset email can take a few minutes and may land in spam.
Reset email never arrives? Check your spam and junk folders first. If nothing shows up after about 10 minutes, email us with the address on your account.
Want to delete your account? You can remove your account and all of its data at any time in Settings, under Danger zone. If it doesn't complete, email us.
Progress or data issue
Progress looks wrong or missing
Your progress saves to the browser and device you practice on. It can look missing if you switch browsers or devices, or clear your browser data.
Use the same browser and device, and check Settings, under Data Backup, for a saved file you can restore.
If your progress is truly gone and you have no backup, email us and tell us roughly when it happened.
Question or content feedback
A question seems incorrect
Think an answer or explanation is wrong? Email us the question text (or its ID if it's shown) along with the answer you believe is correct.
Every report is reviewed and corrected when needed, and it genuinely helps make Semnio better.
Professors & schools
Using Semnio for a course
Teaching an accounting course, or evaluating Semnio for your students? We'd be glad to help.
Email us with your name, school, and course, and we'll follow up.
Contact Semnio
For anything not covered above, or anything specific to your account, email us directly:
contact@semnio.appWhat to include
- The email on your account
- What you were doing when it happened
- A screenshot if it's a visual issue
Response time
We usually reply within a couple of days.
Please do not include passwords, verification codes, or sensitive personal information in your message.
What are you having trouble with?
Select a topic to see what to try and when to email us.
Don't see your issue? Email contact@semnio.app